Customer Support
MafiaCasino Casino prioritizes player satisfaction through responsive, knowledgeable customer support available around the clock. Whatever questions or concerns arise, our dedicated team stands ready to assist Canadian players promptly and professionally.
Contact Options
Multiple support channels ensure you can reach us through your preferred method:
Live Chat
Instant assistance awaits through our live chat feature, accessible from any page via the chat icon. Average response times fall under 60 seconds during peak hours, with trained agents handling everything from account queries to technical troubleshooting.
Live chat operates 24 hours daily, 365 days yearly. No appointment needed—simply click and connect with a support representative immediately.
Email Support
For detailed inquiries requiring documentation or extended explanation, email support provides thorough responses within 24 hours. Send messages to the support address listed in your account dashboard.
Email works well for:
- Account verification submissions
- Bonus dispute resolution
- Withdrawal documentation requests
- Formal complaints or feedback
Comprehensive FAQ
Our frequently asked questions database covers common topics including:
- Account registration and verification
- Deposit and withdrawal procedures
- Bonus terms and wagering calculations
- Game rules and technical requirements
- Responsible gaming tools
Browse the FAQ before contacting support—many questions find immediate answers through self-service resources.
Common Support Topics
Account Verification
Canadian regulations require identity verification before processing withdrawals. Submit clear copies of:
| Document Type | Purpose |
|---|---|
| Government ID | Identity confirmation |
| Proof of Address | Residency verification |
| Payment Method | Ownership validation |
Verification typically completes within 24-48 hours. Expedited processing available for VIP members.
Deposit Issues
Declined or delayed deposits usually stem from:
- Incorrect payment details entered
- Bank-imposed transaction limits
- Temporary payment processor outages
- Insufficient account funds
Support agents can trace specific transactions using reference numbers or timestamps.
Withdrawal Processing
Standard withdrawal timelines:
- Verification: Up to 48 hours for first withdrawal
- Processing: 24-48 hours internal review
- Payment: Varies by method (1-5 business days)
Verified accounts with established history enjoy faster processing on subsequent withdrawals.
Technical Difficulties
Game loading issues, connection problems, or display errors require technical support. Provide details including:
- Device type and operating system
- Browser name and version
- Specific game title affected
- Error messages displayed
- Screenshot if possible
Technical tickets receive priority handling to minimize gameplay disruption.
Responsible Gaming Support
MafiaCasino takes gambling responsibility seriously. Support staff can assist with:
- Setting deposit limits
- Activating cooling-off periods
- Implementing self-exclusion
- Providing problem gambling resources
If gambling stops being fun, reach out for confidential assistance. External support available through:
- ConnexOntario: 1-866-531-2600
- Gamblers Anonymous Canada: ga-ontario.org
Our team connects players with appropriate resources without judgment.
Feedback and Complaints
Player feedback drives continuous improvement. Share suggestions, compliments, or concerns through any support channel. Formal complaints follow a structured resolution process:
- Initial response within 24 hours
- Investigation and assessment
- Resolution proposal
- Escalation option if unsatisfied
Management reviews all complaints to identify service improvement opportunities.
Getting the Best Support Experience
Speed up resolution by providing:
- Your registered username
- Transaction dates and amounts when relevant
- Clear description of the issue
- Screenshots demonstrating problems
- Preferred resolution outcome
Detailed initial contact often resolves matters in a single interaction, saving time for everyone involved. Reach out today—we’re here to help.